Delivery + Order FAQs

PLACING AN ORDER

1. I just ordered the wrong thing {or put the wrong address, or any such dilemma}.  Help!

We'll do our best - but please let us know straight away by email so we can endeavour to catch it before our trusty team in dispatch has it snugly packed and out the door.  Depending on what you need instead, we might cancel your order and payment so you can start again, or if the order total would be unchanged, we can simply switch products for what you do want. Sorry, but if we’ve already sent the order, you will need to post it back to us {at your cost} and we will gladly refund the cost of the product provided it’s undamaged and resaleable.

2. Do you gift wrap?

We don't offer gift wrapping at this time, but all care is taken to ensure your Jaye Niemi products travel safely, and our elegant award-winning packaging will delight the receiver when they open the sturdy outer box.  Invoices are not included with orders, so you can safely have your order sent directly to a loved one as a gift. 



ORDER DELIVERY

1. Do you deliver to PO Boxes?

Sorry, but as parcels often travel by courier, we cannot accept PO Boxes as the delivery address.

 

2. How do I know my order has been dispatched?

Orders are dispatched within 1-3 business days.
 

3. How much does delivery cost and how will my order arrive?

Delivery is a flat $9.95 Australia-wide for orders under $100, and free for orders of $100 upwards.  

Orders travel via Fastway Couriers and Australia Post, and signature will be obtained on delivery.  If no-one is home, a card will be left with instructions on how to arrange re-delivery or collection. 

1 - 3   business days for delivery to: QLD, NSW, VIC

4 - 10 business days for delivery elsewhere.


4. Do you send orders overseas?

Sorry, not at this time. But we will be sure to let our subscribers know if that changes.  If you haven't already done so, please subscribe to our emails to become a VIP and receive our latest product news and events.

5. My order was damaged or incorrrect.  What do I do?

We'll be very sorry!  Please contact us on hello@shopjayeniemi.com or via our Contact page and we’ll make everything right. If any items are damaged, please photograph the outer box and the damaged items so we can figure out what went awry and improve what we're doing.  If we need to arrange for anything to come back to us, we'll be in touch and will make it as easy as we can for you. 

6. I'd like to return my product for whatever reason.  What's the next step?

Your happiness is important to us.  If you'd like to return something for any reason at all, you certainly may {postage at your cost}.  We just ask that you do so within 14 days of receiving the order and contact us first on hello@shopjayeniemi.com or via our Contact page so we can give you the necessary return authorisation number.  Then (1) repackage the items carefully to protect them well in transit and (2) send via receipted delivery for peace of mind.  This will help ensure the package arrives back to us safe and sound so we can give your refund or exchange for the items returned.



ACCOUNT QUESTIONS

1. I forgot my username or password.  

Follow the on-screen prompts given when you're trying to log in and a new password will be generated and sent to the email address on your account.  If you’re still having trouble, please contact us for help on hello@shopjayeniemi.com or via our Contact page.

2. Can I change my password?

You certainly can.  Once logged in, go into your account settings and you'll find the option to change your password.

3. How do I update my Account Details?

Once logged in, go into your account settings and update your information there.