Returns & Order Cancellation
If a product has been damaged in transit or is faulty, please contact us within 3 working days of order receipt to arrange a replacement or a refund and return of the faulty item by secure means. In such cases we will refund the postage cost of returning the item if it is indeed faulty but if you simply change your mind then we will not refund the postage.
Cancellation of Orders
Except at the busiest time of the year, e.g. Christmas, orders are normally dispatched to you within 2 working days of receipt by us. If you wish to cancel BEFORE we have sent goods, you must do so by phone and confirm by email (firstname.lastname@example.org) or fax (617 3376 3332) at the same time. If your order has not been sent, it will be cancelled and there will be no charge.
If you change your mind and cancel AFTER your order has been sent to you or after receiving the goods the following procedures apply :-
The goods must be returned unused, unopened and in the same condition as they were originally dispatched from www.jayeniemi.com . We will not accept for exchange or refund any item which has been used or is not in the same exact condition in which it was sent by us. All items are QA checked prior to packing.
Any free gifts associated with your order must also be returned in the same unused, unopened condition. Failure to do so will deem the order non refundable.
It is always helpful to know why you have changed your mind and cancelled an order.
You will be sent an e-mail confirming receipt of your order with www.jayeniemi.com We reserve the right to decline any order if we suspect credit card fraud or any other reason we offer. All orders are accepted subject to our Terms and Conditions of Sale